Service & Support
Our Solutions
Loadmass is committed to providing reliable solutions and a positive customer experience, every time.
Spare Parts, Refitting and More
End-to-End Service That Keeps You Moving
At Loadmass, our commitment doesn’t end with installation. We provide comprehensive after-sales support to ensure your on-board weighing systems continue to perform reliably. From recalibration and part replacement to full system refits, we’re with you every step of the way minimising downtime and maximising return on investment.
System Refits
Flexible Solutions That Evolve with Your Fleet
Our on-board mass (OBM) systems are engineered not just for durability but also adaptability. When it’s time to retire or upgrade a vehicle, many system components can be seamlessly transferred and refitted to new assets. This approach significantly reduces replacement costs and ensures consistent performance across your fleet.
Loadmass handles the entire refit process—including compatibility checks, recalibration, and certification —so your operations can continue without interruption. Need advice? Our experienced team will provide clear, practical guidance based on your fleet’s specific needs.
Spare Parts
Reliable Parts, Ready When You Need Them
We maintain a broad inventory of spare parts, from sensors and cables to display units and fittings. Our parts are fully compatible with Loadmass systems and available for rapid dispatch across Australia. For added convenience, our technicians or authorised agents can often install replacement components on site.
Calibration & Compliance
Certified Accuracy for Ongoing Compliance
Accurate weight data is critical —especially when operating under Transport Certification Australia (TCA) or Smart OBM programs. Loadmass provides scheduled calibration services and issues certificates to ensure your systems remain compliant and audit-ready at all times.
Support That Goes Beyond the Sale
Many companies supply on-board scales. Few install them professionally. Fewer still offer the ongoing service, calibration, refitting, and expert support required to extend your investment across the lifecycle of your fleet.
At Loadmass, we take a long term approach. We’re not just a vendor—we’re your support partner.
Why Operators Choose Loadmass:
- Complete service model: install, calibrate, refit, and support
- Spare parts stocked and shipped Australia-wide
- Systems designed for longevity and fleet adaptability
- Dedicated team with deep transport industry experience
- On-site and remote support options available
Keep Your Fleet Moving
Whether you need replacement parts, a system refit, or scheduled recalibration, Loadmass is here to help. With service coverage across Australia, we’re ready to support your operations wherever the road takes you.